Effective Date: 31/05/2025

At Subha Vaibogam, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a fair and transparent refund process.

1. Eligibility for Refund

• The return request is initiated within 7 days of receiving the order.
• The product is unused, unwashed, and returned in its original packaging with tags.
• The item is not a part of the non-returnable category.
• The product is received in good condition by our returns team.

2. Non-Refundable Items

• Customized or blouse-stitched sarees
• Sarees purchased under sale, discounts, or clearance offers
• Items that show signs of wear, stains, or are returned without original packaging/tags

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please report it to us within 48 hours of delivery with supporting photos. Once verified, you’ll be eligible for a full refund or replacement, as per your preference.

4. How to Request a Refund

To initiate a refund request, please contact our support team:

• Email: [email protected]
• Phone/WhatsApp: 9363731213
• Include your Order ID, Full Name, Reason for refund, and Photos (if applicable)

Once approved, we’ll guide you through the return process.

5. Refund Timeline

Once your returned item reaches us and passes quality checks:

• A refund will be processed within 9–15 business days
• The amount will be credited back to your original mode of payment

6. Return Shipping

• If the refund is due to our error (wrong/damaged item), we’ll cover the return shipping.
• For all other valid refunds, the customer is responsible for return shipping charges.

Return Address:
Subha Vaibogam
MIG 282, 100 Feet Rd, VOC Nagar,
Hosur, Krishnagiri, Tamil Nadu – 635109
9363731213